Rental Policies

We want renting from The Last Detail to be simple and stress-free. Please read these policies before booking. Your reservation confirms that you've read and agree to them.

Deposit & Payment

50% deposit. A 50% deposit of your rental total reserves your date and items. Once your rental agreement is signed, we’ll send you an invoice for the deposit. Your order is not confirmed until we receive it.

Remaining balance. The remaining 50% is due on the day of your event.

Rental window. Your rentals are yours from 2 days before your event until 2 days after. As your date gets closer, we’ll check in to plan pickup and drop-off around you and your venue.

Cancellations & Changes

More than 30 days before your event: your 50% deposit will be refunded.

Within 30 days of your event: your 50% deposit is non-refundable, since we've held those items and turned away other bookings for your date.

Changes to your order. Additions, removals, or swaps must be requested in writing and are subject to availability. We'll confirm any change and updated total in writing.

Substitutions. If an item becomes unavailable, we may substitute a comparable item and will let you know in advance.

Weather. Rentals are not refundable due to weather. Please plan to protect items from rain and wind.

Pickup & Delivery

Pick up and return it yourself: no fee.

Delivery: $50 to drop off your rentals before your event.

Collection: $50 to pick up your rentals after your event.

The fee is $50 each way, so delivery and collection together is $100. Delivery is available throughout Milwaukee, Racine, Kenosha, Lake Geneva, and surrounding areas. Setup and teardown are not included.

For delivery, someone must be at the location at the agreed time, and the drop-off spot must be accessible. If we can't complete a delivery or collection because of access, a return trip may be charged.

For self-pickup, please bring a vehicle large enough to transport items safely, with padding or blankets for fragile pieces. Items are your responsibility from the moment they leave our hands.

Rental Period & Returns

What your price covers. Event rentals include up to 2 days before your event and 2 days after it. For a Saturday event, you can have your items from Thursday through Monday.

Pickup and return times. Your exact times are confirmed when you book. Items must be returned, or ready for collection, by the agreed time.

Late fee. Late returns are charged 20% of your rental subtotal for each day late, with a $15 minimum per day. Running behind? Let us know before your return time and we’ll do our best to work with you.

Items not returned within 3 days of the agreed return time will be treated as lost and charged at full replacement cost plus 10%.

Damage & Loss

You are responsible for all rental items from the time you receive them until they're returned to us, including any damage caused by your guests or vendors.

If an item is damaged, lost, or stolen, you'll be charged the full replacement cost of that item plus 10% to cover restocking our inventory.

Inspection. Please check your order when you receive it and let us know about any missing or damaged items within 2 hours, or email photos to thelastdetailrentals@gmail.com. Otherwise, items are considered received complete and in good condition.

Care & Cleaning

Please return items free of food, liquid, tape, and debris. Pack them the way you received them. Items that need extensive cleaning, like heavy wax buildup or stains, may be charged a cleaning fee.

Please don't paint, glue, tape, nail, or otherwise alter any rental item.

Candles & Safety

Your choice of candles. We offer flameless LED candles and real wax candles. Flameless candles are the safest option and are required by many venues.

Real candles. Only use real candles inside the hurricane vases and votive holders provided, keep them away from linens, décor, and anything flammable, and never leave a lit candle unattended. Follow your venue's rules on open flames.

Glass and heat. Glass can crack or shatter from a candle's heat, from a flame burning too long or too close to the glass, or from sudden temperature changes. By choosing real candles, you accept these risks. The Last Detail is not liable for glass breaking from heat, or for any injury, fire, or property damage caused by a real candle flame. Glassware that cracks or breaks while in your care is charged at replacement cost plus 10%, like any other damaged item.

Pop-up tent. The tent must be properly secured (staked or weighted) and taken down in high winds or storms.

You are responsible for the safe use of all rental items. The Last Detail is not liable for injury or property damage resulting from the use or misuse of rented items.

Photos

We love seeing our pieces in action! With your permission, we may share photos of our rentals at your event on our website and social media.

Questions?

Reach out through our contact page, call or text (262) 758-4156, or email thelastdetailrentals@gmail.com, and we'll be happy to help.